One – immediate interaction GmbH

Remote support for service assignments

With ONE you communicate via video conferencing, chat with real-time translation, integrate external cameras, edit project documents together and both parties confirm completed items.

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Support during installations or commissioning can be very time-consuming and costly. Your employees travel to the site and back to provide their expertise to colleagues on site.

With ONE your employees can effectively provide the needed support remotely. All parties save time and avoid unnecessary costs.

You create templates for the various projects/assignments – simply by via drag & drop.

The remote support team and the on-site team access the corresponding project in the ONE app and work through/confirm all items together step by step.

Video conference, chat with real-time translation (participants communicate in their own language), integration of external cameras and mutual working on a project document – all in one application!

All projects and documents are archived and can be accessed at any time.

Effective Remote support for service assigments. Comprehensive and flexible.

1Prepare the project

In our intuitive backend interface, you create your project templates quickly and easily via drag & drop and configure the video conference and chat settings.

Prepare project templates via drag & drop
Assign participants to the remote support team and the on-site team
Release projects for processing

2Work together on the project in ONE

ONE makes communication and interaction a breeze. Your employees will appreciate the ease of work!

Select assigned project in the app
Remote support with video conference, chat with real-time translation and joint working on the project as well as confirmation of all completed items
Additional participants can be added to the video conference on ad hoc basis
Multilingual language recognition for international teams

3Save the project and send the report

You will receive the completed reports by e-mail. Automatic dispatch to further recipients is also possible, if desired also automatically translated into other languages.